top of page

Join Our Team

Family Promise of Greater Roanoke

 

Overnight Shelter Monitor

Job Description

 

REPORTS TO: Shelter Program Manager

CLASSIFICATION: Full-time, Temporary, Non-exempt

HOURLY PAY RATE: $15.00/HR
 

JOB SUMMARY:
The Overnight Shelter Monitor is responsible for ensuring the safety, security, and well-being of shelter guests during overnight hours. This position works 12-hour shifts (7:00 PM – 7:00 AM) on a rotating schedule, including weekends and holidays.The Overnight Shelter Monitor interacts regularly with families, volunteers, and staff, and is expected to maintain a polite, respectful, and supportive environment at all times.
 

SPECIFIC DUTIES & RESPONSIBILITIES:

Overnight Monitoring & Guest Support:

  • Ensure all families have returned to the shelter location by the established curfew time.

  • Enforce program guidelines and house rules in a consistent and respectful manner.

  • Address minor concerns directly and report any rule violations or ongoing issues to the Shelter Program Manager (SPM).

  • Provide basic support to families during overnight hours, including access to supplies, general guidance, and responding to immediate needs within the scope of the role.

  • Maintain appropriate professional boundaries while offering a safe and supportive presence.

Safety & Security:

  • Ensure the building is locked, secure, and monitored throughout the night.

  • Follow all established emergency and incident protocols, including responding to medical situations, guest conflicts, or safety concerns, and contacting appropriate personnel when needed.

  • Document and report any incidents, concerns, or unusual activity.

Housekeeping & Facility Care:

  • Complete light housekeeping duties nightly (e.g., trash removal, tidying common areas, basic bathroom upkeep).

  • Perform more thorough cleaning tasks on designated days (e.g., Sundays), following provided checklists.

  • Monitor the condition of the facility and report any maintenance issues, damages, or supply needs to the SPM.

Communication & Reporting:

  • Complete a shift report at the end of each shift, documenting attendance, incidents, and any notable updates.

  • Communicate effectively with the Shelter Program Manager and incoming staff regarding overnight activities and concerns.

OTHER DUTIES:

  • Perform additional tasks as assigned by the Shelter Program Manager and/or Executive Director.

  • Duties may occasionally include administrative or outreach support such as assisting with office tasks, preparing materials, or contributing to social media and promotional efforts, as appropriate.

QUALIFICATIONS & EXPECTATIONS:

  • Strong interpersonal and communication skills, with the ability to work respectfully with diverse populations.

  • Ability to handle sensitive situations with professionalism, sound judgment, and discretion.

  • Reliable, punctual, and able to work independently during overnight hours.

  • Ability to perform light cleaning and routine physical tasks as needed.

  • Willingness to follow all organizational policies, procedures, and training guidelines.

​

Please Send Resume to rebecca@familypromiseroanoke.org

bottom of page