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Volunteer Resources Coordinator Position Open

Full-time position with benefits

 

JOB SUMMARY:  
Family Promise of Greater Roanoke (FPGR) is a program designed to help families with children who are experiencing homelessness. This position will manage volunteer relationships and related communication.  Work will involve working with organizations throughout the community to identify and develop volunteer opportunities to contribute towards the mission of Family Promise. In addition, this position will drive guests in the FPGR vans and oversees the guests at the Family Center on Saturdays and Sundays. Light duties are required at the family center. Shift is approximately 6:45am-6pm every weekend. A valid driver’s license and good driving history are required. All work is performed with a high degree of independence and accuracy under the supervision of the Executive Director and Shelter Program Manager. 


SPECIFIC DUTIES & RESPONSIBILITIES:

Maintain Positive Volunteer and Client Relationships
●    Engage affiliate congregations and other organizations that want to volunteer. Work in tandem with the Executive Director to recruit new congregations.
●    Develop ways in which organizations, congregations, and businesses can get involved to help meet the needs of Family Promise. In conjunction with appropriate staff, conduct volunteer training and informational sessions for congregations, new volunteers, and new contacts.
●    Provide supervision and coordinate the schedules for volunteers.
●    Lead volunteer appreciation efforts.
●    Develop job descriptions and recruitment materials for all volunteer positions, using established Family Promise curriculum and training platforms whenever possible.
●    Meet with host coordinators quarterly alongside the Shelter Program Manager.
●    Develop a schedule and standards for donations including in-kind household donations and furniture donations.
●    Recruit and supervise donation program volunteers.
●    Coordinate groups and individuals for one-time or repeat volunteer projects.
●    Assist with recruiting volunteers for the Enrichment Program.
●    Coordinate holiday donations.
●    Maintains respectful communication with the guest families while monitoring guest compliance with FPGR Guest Guidelines.

Recordkeeping and Communications
●    Submit monthly reports as required.
●    Establish and maintain a recordkeeping system to track volunteer hours, performance, and work performed using Family Promise software whenever possible.
●    Assist with developing and updating written guidelines for Hospitality Network volunteers, ensuring the program operates in a uniform fashion throughout the network.
●    Ensure that volunteers are properly thanked for their work within a timely manner

Involvement with Guests:
•    Arrives at the Host Congregation 15-20 minutes before the departure time to assure the guests are getting ready to leave Host Congregation facilities and then transports the guest families to the Family Center and back to the Host Congregations in the evening. (Typically, departure time on Saturdays is 8 am and on Sundays is 7 am and pickup time for both days is 5 pm.)
•    Opens the Family Center when he/she arrives with the guests and may perform COVID screenings. Oversees the guests during the day while at the Family Center.
•    Will make sure the Family Center is clean, doors and windows locked, and lights off in the evening.
•    Checks the overall cleanliness of the Family Center and makes sure the guests do their chores.
•    Takes stock of toiletries and cleaning supplies and reports any needs to the Shelter Program Manager.

Minimum Qualifications:
High School Diploma or equivalent and previous volunteer relationship experience is required.  Bachelor’s degree preferred.  Must have excellent communication, including writing, proofreading, and interpersonal skills. Must be detail oriented.  Ability to complete projects with limited supervision.  Proficient using Microsoft Office products. Must have a valid Virginia driver’s license and be able to pass a criminal background check.  Must be able to lift 25 lbs.

Accountability: 
The Volunteer Resources Coordinator reports to the Executive Director and works closely with all staff members.

Compensation:  This is a full-time position.  Competitive compensation with health and dental insurance.

If interested please send your resumé to Tina Moore, Shelter Program Manager at tmoore@familypromiseroanoke.org

Driver Position Open

Hourly

 

Job Summary & Requirements:

Under the supervision of the Executive Director and Shelter Program Manager, the Driver drives FPGR vans to and from the Host Congregations to the Family Center.  The Driver will also drop children off at school/childcare in the morning, and possibly adults to work. On occasion, the Driver may be requested to transport guests to appointments.  A valid driver’s license and good driving history are required. A criminal background check will be performed.  Driver must be at least 21 years of age. Some knowledge of homelessness, poverty, and related issues would be helpful. The Driver MUST be reliable & consistent.  Driver must be able to drive a 15-passenger van.  At times, he/she will be asked to fill in at other times during the week, if available.

 

Specific Duties & Responsibilities:

  1. Arrives at the Host Congregation at 6:45 a.m. to assure the guests are getting ready to leave the Host Congregation facilities.  Checks in with volunteers about any issues from the previous evening.

  2. Assures the guest families are out of the Host Congregation by 7:00 a.m. and transports them to the Family Center, school, and work (with the exception of Saturdays, which has varying departure times, depending on the Host Congregation).

  3. Opens the Family Center when he/she arrives with the guests and may perform COVID screenings.

  4. Transports the guest families back to the Host Congregation in the evening.  This begins when the driver opens the van for the guests to load themselves and their belongings from the Day Center at 5:00 p.m. and transports them to the hosting congregation for a 5:45 p.m. arrival.  Driver must go in to check-in with evening volunteers.

  5. In the evening, the Driver will make sure the Family Center is clean, doors and windows locked, and lights off.

  6. When a new family arrives, the Driver will introduce them to the volunteers at the Host Congregation and make sure they find their room on their first night in the program.

  7. Maintains accurate mileage and records of driving.

  8. Assures the van is clean at all times.

  9. Reports to the Shelter Program Manager when any service concerns of the vans arise.

  10. Reports immediately to the Shelter Program Manager or Executive Director if any traffic violations or accidents occur.

  11. Maintains respectful communication with the guest families while monitoring guest compliance with FPGR Guest Guidelines (i.e. timely departures, no eating while in van, the wearing of seatbelts, no spanking, etc.)

  12. Ensures that every passenger is wearing a seatbelt or properly secured in an appropriate child seat.

  13. Reports any issues, questions, or concerns that occur with guests or volunteers to the Shelter Program Manager while handling any disputes through conflict resolution and mediation.

  14.  Follows all policies and procedures as provided by FPGR.

  15.  Performs other light duties as needed.

 

Minimum Qualifications:

Must have a valid Virginia driver’s license and be able to pass a criminal background check.  Must be able to lift 25 lbs.

 

Accountability:

The Driver reports to the Shelter Program Manager

 

Compensation:  This is a part-time position.  Compensation is $14.00/hour.

Please call Tina Moore, Shelter Program Manager at 540-444-7374, ext. 1 if interested.